39 of The Arbor Company communities set the gold standard for customer excellence.Reputation, a global leader in reputation experience management, has selected 39 of The Arbor Company communities with the 800 Award. The Arbor Company operates senior living communities, offering personal care, memory care, and dementia care nationwide.

The Reputation 800 Award recognizes organizations that are driven by providing the highest in customer satisfaction. Recipients of this award consistently collect customer data and apply feedback to improve the customer experience. 

“We are thrilled to receive this recognition for exceptional customer satisfaction,” said Judd Harper, President of The Arbor Company. “It is an honor that 39 of our communities because it directly recognizes our employees’ dedication to providing residents with the best senior care. This award supports our vision that at the heart of every Arbor community is a commitment to genuine connections with our residents and their families.”

To determine 800 Award honorees, Reputation reviews the reputation scores for every business location on their platform. The Reputation Score measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy, and search impressions. Recipients of the award achieved a score of 800 or higher due to their focus on customer excellence throughout the past year. 

Thank you to our residents, families, staff, and partners for sharing your feedback with us over the past year. We are thrilled to again be recognized by Reputation. 

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